Refund policy

You can return most new, unused items within 30 days of delivery for a refund, on the conditions below.

Eligibility. Items must be new, unused, and in their original packaging with all accessories and manuals. Special-order items, and items that have been assembled or installed, can only be returned if they are defective.

How to start a return. Email hello@thegameshaus.com with your order number, the reason for the return, and photos if the item is damaged. We reply within 2 business days with a return authorization and instructions. Please do not ship anything back without an authorization. Returns go to the address we give you, which may be a warehouse rather than our business address.

Return shipping and restocking. Unless the item is defective, damaged, or not what you ordered, you pay the return freight. Non-defective returns may carry a restocking fee of up to 15% of the item price. We confirm the exact amount before approving the return.

Damaged, defective or incorrect items. Large items arrive by freight carrier. Inspect the delivery before you sign, write any visible damage on the carrier's delivery receipt, and take photos. Then email us within 3 days of delivery. We will arrange a replacement, repair, or refund at no cost to you.

Refunds. Once we receive and inspect a returned item, we refund the item price to your original payment method within 5-10 business days of approval. Your bank may take longer to post it. We refund original shipping charges only if the return is due to our error or a defect.

Cancellations. You can cancel for a full refund before your order has been released to the carrier. After that, the order is treated as a return.

Questions: email hello@thegameshaus.com

Last updated October 15, 2026.